Terms of service
Last Updated: September 13, 2026
Welcome to Drseizack. These Terms of Service govern your use of our website, drseizack.com, and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Drseizack
Drseizack is an online jewelry store operating from Austria.
Business Address:
Josefstädter Str. 58
1080 Wien, Austria
Website: drseizack.com
Email: support@drseizack.com
Phone: +43 676 3761709
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our systems.
- Interfere with the operation or security of our website.
- Copy or misuse our website content without permission.
- Use automated systems to access or collect website information in a way that violates applicable law.
We reserve the right to restrict or terminate access to our website where permitted by law if these Terms are violated.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, materials, and other product information are accurate.
However, slight differences may occur due to:
- Screen and device settings
- Photography and lighting
- Manufacturing variations
- Natural characteristics of certain materials
Such differences do not necessarily constitute a defect.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you and may offer an appropriate alternative or refund the unavailable item, subject to applicable law.
5. Prices
Product prices are displayed on our website.
Applicable shipping costs and other charges will be shown during checkout where applicable.
We reserve the right to correct obvious pricing, description, or technical errors.
If an obvious pricing error affects an order, we may contact you before fulfilling the order and provide an appropriate solution in accordance with applicable law.
6. Orders
When you place an order through our website, you provide an offer to purchase the selected products.
You are responsible for providing accurate billing, shipping, email, and contact information.
After placing an order, you may receive an order confirmation by email.
An order confirmation does not necessarily mean that the order has been shipped.
We reserve the right to refuse or cancel an order where legally permitted, including where:
- A product is unavailable.
- There is an obvious pricing or product information error.
- We reasonably suspect fraudulent activity.
- Technical problems prevent proper processing of the order.
If we cancel an order after payment has been received, the applicable amount will be refunded.
7. Payment
Payment must be completed using one of the payment methods offered during checkout.
Payment information may be processed by third-party payment providers.
We generally do not store complete credit or debit card information on our own systems.
An order may not be processed until payment has been successfully authorized or received.
8. Shipping and Delivery
Our estimated delivery time is:
3–7 business days
Delivery times are estimates and may vary due to factors outside our reasonable control, including carrier delays, public holidays, weather, customs procedures, or other unforeseen circumstances.
Please review our Shipping Policy for additional information about delivery and shipping costs.
9. Returns and Refunds
We offer a 30-day return policy for eligible products, subject to the conditions described in our Return & Refund Policy.
Customers in the European Union may also have mandatory statutory consumer rights, including the applicable right of withdrawal for eligible distance purchases.
Nothing in these Terms is intended to restrict or exclude mandatory consumer rights.
Please review our Return & Refund Policy for complete details.
10. Consumer Rights
Nothing in these Terms of Service affects any mandatory consumer protection rights available to you under applicable Austrian or European Union law.
Where mandatory consumer legislation provides rights or remedies that differ from these Terms, those legal rights will apply.
11. Intellectual Property
All content available on our website, including but not limited to:
- Logos
- Brand names
- Product photographs
- Product descriptions
- Graphics
- Website designs
- Text
- Videos
- Images
- Layouts
is owned by Drseizack or used with permission from the relevant rights holder.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission, except where permitted by law.
12. User Content
If you voluntarily submit reviews, photographs, comments, or other content to us, you are responsible for ensuring that you have the right to submit that content.
By submitting content, you grant us permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes where permitted by law.
We reserve the right to remove content that is unlawful, misleading, offensive, abusive, or otherwise inappropriate.
13. Website Accuracy
We aim to keep our website information accurate and up to date.
However, we do not guarantee that every piece of website content will always be complete, accurate, current, or free from technical errors.
We may update product information, prices, availability, and website content at any time where permitted by law.
14. Third-Party Services
Our store may use third-party services and technologies, including payment providers, shipping companies, analytics services, advertising platforms, and ecommerce technology providers.
Third-party services may have their own terms and privacy policies.
We are not responsible for the independent policies or practices of third-party service providers except where liability cannot legally be excluded.
15. Website Security
We take reasonable measures to protect our website and customers.
However, no website or internet transmission can be guaranteed to be completely secure.
You should take reasonable steps to protect your own devices, accounts, passwords, and personal information.
16. Limitation of Liability
To the extent permitted by applicable law, Drseizack is not responsible for losses caused by circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot legally be excluded under consumer protection laws.
17. Events Beyond Our Control
We are not responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, strikes, transportation disruptions, government actions, internet or technology failures, or other events that could not reasonably have been prevented.
Where required by law, we will take reasonable steps to minimize the impact of such events.
18. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
19. Changes to These Terms
We may update these Terms of Service from time to time.
When we make changes, we will update the Last Updated date at the top of this page.
Your continued use of the website after updated Terms are published means that the updated Terms will apply to future use of the website, subject to applicable law.
20. Governing Law
These Terms are governed by applicable Austrian law, without prejudice to mandatory consumer protection rights that may apply under European Union law or the law of the consumer's country of residence.
Nothing in this section removes any mandatory rights available to consumers under applicable law.
21. Contact Us
If you have any questions about these Terms of Service, please contact us:
Drseizack
Josefstädter Str. 58
1080 Wien, Austria
Website: drseizack.com
Email: support@drseizack.com
Phone: +43 676 3761709