Refund policy

Last Updated: September 13, 2026

At Drseizack, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return it in accordance with this Return & Refund Policy and applicable consumer protection laws.

1. 30-Day Return Policy

We accept eligible returns within 30 days of the date you receive your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be free from signs of wear, damage, or misuse.
Be returned with its original packaging where applicable.
Include any accessories or items originally supplied with the product.
Be returned within the applicable 30-day period.

Items that have been worn, damaged, altered, or used improperly may not be eligible for a voluntary return, subject to your statutory consumer rights.

2. How to Request a Return

Before sending an item back, please contact our customer support team.

Email: support@drseizack.com
Phone: +43 676 3761709

Please include:

Your full name
Order number
Item(s) you wish to return
Reason for the return
Photos where relevant, especially if the item is damaged or defective

Our support team will provide the appropriate return instructions.

Please do not send a return to an address unless our support team has confirmed the return address and instructions.

3. Return Shipping Costs

For voluntary returns due to a change of mind, personal preference, incorrect choice, or similar reasons, the customer may be responsible for the cost of returning the product, unless otherwise required by applicable law.

If the product is defective, damaged upon delivery, or we sent you the wrong product, please contact us before returning it.

Where required by applicable law, we will handle return shipping costs in accordance with your statutory rights.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as reasonably possible.

Email:

support@drseizack.com

Please provide your order number and, where appropriate, photographs showing the product and packaging.

We will review the issue and provide an appropriate solution in accordance with applicable law.

Depending on the circumstances, this may include a replacement, repair, refund, or another legally applicable remedy.

5. Refunds

Once your returned item has been received and inspected, we will process the applicable refund.

If your refund is approved, it will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your payment provider, bank, or card issuer.

We will not intentionally delay an eligible refund beyond the period required by applicable law.

6. Original Shipping Charges

Where a refund is required under applicable consumer law, the treatment of the original shipping charges will be handled in accordance with the applicable legal requirements.

Additional or premium shipping costs selected by the customer may be treated differently where permitted by law.

7. Items That Cannot Be Returned

Certain products may not be eligible for return where permitted by applicable law, including:

Personalized or customized products
Products made specifically to the customer's specifications
Items that cannot be returned for hygiene or health-protection reasons after being unsealed, where applicable
Products damaged through misuse, improper handling, or normal wear

Nothing in this section limits mandatory consumer rights that cannot legally be excluded.

8. Return Condition

Products returned to us should be packaged securely to help prevent damage during transportation.

If an item is returned in a condition that goes beyond what is necessary to inspect, handle, and establish its nature, characteristics, and functioning, any legally permitted reduction in refund may apply.

9. European Union Consumer Rights

If you are a consumer in the European Union, you may have a statutory 14-day right of withdrawal for eligible distance purchases, subject to applicable legal exceptions.

This statutory right is separate from our voluntary 30-day return policy.

Nothing in this Return & Refund Policy is intended to restrict or remove any mandatory consumer rights provided under applicable Austrian or European Union law.