Thank you for shopping at Drseizack. Since we specialize in custom-made, personalized packaging boxes tailored explicitly to your specifications, please carefully read our policy regarding returns and refunds.
1. Custom-Made & Personalized Products (No Right of Withdrawal)
According to Section 18 Paragraph 1 Line 3 of the Austrian Distance Selling Act (FAGG) and Article 16(c) of the EU Consumer Rights Directive, the right of withdrawal (cooling-off period) does not apply to goods manufactured according to customer specifications or clearly tailored to personal needs.
Therefore, once an order for custom packaging, custom sizes, or branded boxes goes into production, it cannot be canceled, returned, or refunded due to a change of mind or buyer's remorse.
2. Defective, Damaged, or Incorrect Printing
We take immense pride in our quality control. If your custom packaging arrives damaged, structurally defective, or contains a printing error that deviates from your final approved digital proof, we will fix it.
-
Please inspect your order upon delivery.
-
Contact us within 14 days of delivery at support@drseizack.com.
-
Include your order number, clear photographs of the defective boxes, and a description of the issue.
If the manufacturing or printing fault is on our end, we will gladly arrange a priority replacement batch or offer a partial/full refund depending on the severity of the defect.
3. Return Address
Approved returns for inspection or sample adjustments must be authorized by our team before shipping. Authorized packages must be sent to our official Austrian hub:
Josefstädter Str. 58, 1080 Wien, Austria
Contact Information:
-
Email: support@drseizack.com
-
Phone: +43 676 3761709
